Talk to someone who knows the answer

WhatsApp, without much doubt. It is the default business channel in Pakistan and it is the one we watch most closely during working hours, so a message there generally gets a faster response than email. For anything involving a document — a BOQ, a tender specification, a drawing — email is more practical because the file stays legible and referenceable. Phone works well for anything genuinely urgent or where a conversation will be quicker than typing.

Monday to Saturday, nine to six. Messages arriving outside those hours are picked up the next working morning rather than immediately, and we would rather tell you that than let you wonder. Where a support arrangement is in place with agreed response commitments, those terms take precedence over general office hours — that is much of what a support agreement is for.

Both work. We are based in Malakand Division and happy to meet at our premises, though in practice most productive first meetings happen at your site, because seeing the building tells us far more than a description can. For anything involving installation we will want to survey the site anyway, so combining that with the first conversation usually saves everyone a visit. Arrange it by phone or WhatsApp and we will fit around your schedule.

Call or WhatsApp directly rather than using this form — support issues need a person, not an inbox, and the form is designed for new enquiries. If you have an active support agreement, use the contact route specified in it, which will route you to someone who already has your site documentation to hand. Having the site name and, where relevant, the asset tag or serial ready will get you to a resolution considerably faster.